Company Description
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
Job Description
What you’ll do
We are looking for a Host/Hostess to be part of the team at SLS Barcelona. Under the Guidance of the Outlet Manager, you’ll be responsible for creating a perfect first impression on all guests entering the restaurant/bar, while strategizing the flow of clients, securing large parties and events and ensuring guest have a flawless experience:
* Greet all guests warmly and by name, escort guests to their table, provide chair assistance for all guests, and menu presentation.
* Host large parties when scheduled.
* Ensure ambiance is appropriate, including music, temperature, lighting.
* Maintain a clean and organized reception area.
* Approach guest and collect information needed to assist with seat and bar arrangements.
* Constantly provide guests with accurate information about property as well as entertainment offered.
* Confirm reservations and answer daily email inquiries in timely manner.
Qualifications
What we are looking for...
* Knowledge of hotel food & beverage operations.
* Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
* Excellent verbal and written communication skills. Fluent in Spanish and English.
* You make people feel good - your team, guests and colleagues alike. You make a positive impact.
* You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
* You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
* You take ownership of important issues, solve problems, and make effective decisions.
* You learn quickly and adapt to SLS’s unique culture.
* You are humble and open to ideas. We leave our ego at the door and help get things done.
* You’re up for doing things differently and trying (almost) everything once.
* You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What's in it for you...
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.
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