What we offer:
* Career Development
* Competitive Compensation And Benefits
* Pay Transparency
* Global Opportunities
Tasks and Qualifications:
Tasks:
* Collecting relevant data about customer processes to create opportunities and added value for the customer.
* Building a long-term relationship with the customer where we convert a customer-supplier relationship into a partnership.
* Making quotations for minor repairs or smaller expansions or unplanned topics such as training/consultancy.
* Taking the lead in situations where 3rd parties are involved and coordination from Dematic is required.
* Checking the customer's 'Open issue list' and ensuring proper transfer to customer service.
* Communicating about lessons learned and new opportunities on the market.
* Informing the Customer Service department about the processes and pain points in the current market.
* Monitoring NPS (client satisfaction).
Qualifications:
* Excellent communicator.
* Degree in engineering.
* Strong negotiator: contracts, terms & conditions, quotations.
* Experience in escalation management.
* Experience in customer relationship management.
* Experience within the intralogistics market is a big plus.
* Fluent in English and Spanish.
#J-18808-Ljbffr