Purpose :
The role of Account Manager Energy reports directly to the National Sales Manager - Energy & Sustainability. This team member is responsible to support our Account Managers & Business Development Specialists, manage existing renewable customer accounts, and develop new business in the energy market segment with a focus on solar projects, battery storage and electric vehicle charging & charging infrastructure.
This team member will be working with all branches throughout Canada.
Major Responsibilities :
* Work as part of the Graybar Energy team to grow business with existing customers and work to attract new customers to Graybar.
* Identify and review market trends by attending industry related events, researching new opportunities and networking with key industry personnel.
* Handle incoming and outgoing customer & supplier telephone calls in a courteous and professional manner while selling the complete Graybar Solution.
* Travel as required to Graybar branches to support customers and provide training on Graybar’s offerings in the Energy and EV market.
* Prepare project quotations and customer bids which will include coordinating with multiple Graybar resources and suppliers.
* Entering opportunities, leads and contact information in Salesforce.
* Handle written correspondence received from and sent to customers in a timely manner.
* Assist and support Account Managers throughout Graybar by providing technical support to customers and end users.
* Continue to work with customers post sale to resolve problems and to provide support in an efficient and effective manner.
* Provide customer feedback to Energy & Sustainability Sales Manager in a timely fashion.
* Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
* Keep management informed of local competition and market conditions and recommend new items for stock.
* Deal with product related problems such as returns, defects and warranty claims.
* Research and cold call customers as directed.
* Other duties may be assigned as needed.
Preferred Skills & Experience :
* Three years of relevant sales or industry experience.
* Experience in design or engineering of solar projects.
* Have a passion for sales and a drive to actively seek out new business.
* Be self-motivated.
* Understanding of energy technologies an asset.
* Passionate about emerging electrical technologies with a desire for continued learning.
* Broad knowledge of industry products and services, with the ability to effectively present these to our customers and staff.
* Must demonstrate honesty and integrity.
* Must exhibit excellent time management and organizational skills.
* Self-starter with the ability to prioritize work while operating with minimal supervision.
* Possesses strong relationship building skills to cultivate and develop customer loyalty.
* Ability to work with all levels of employees and management, both internally and externally.
* Strong customer service and troubleshooting skills.
* Basic mathematical skills.
* Excellent spoken and written communication skills.
* Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.
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