We are looking for a Learning & Development Manager to join our pre-opening team at Mandarin Oriental Punta Negra, Mallorca, set to open in Spring 2025.
As the Learning & Development Manager, you will be responsible for, but not limited to, the overall Hotel Learning & Development, Performance Management and Quality Assurance: including operation and non-operation line colleagues, supervisors, managers, Department Heads and Executive Committee.
The L&D Manager will be responsible for the following:
* Identifies and analyses the learning and development needs in the Hotel and prioritises such needs in line with the Hotel Business Plan.
* Assists Heads and Department Trainers to prepare training and development plans for their departments.
* Develops annual hotel learning and development plan.
* Plans, organises and evaluates learning and development activities for Executive and Assistant level colleagues, through external consultant, retreats, cross-exposures periods, self-study programmes and E-learning.
* Monitors present and future trends in the learning and development field and makes recommendations.
* Organises and conducts colleague orientation in line with corporate standards.
* Inspires the team, providing guidance, mentorship, and support to ensure their success and professional growth.
* Conducts and evaluates off-job training as required. Establishes and maintains records.
* Evaluates all learning and development activities executed both internally and externally in conjunction with Department Heads and other relevant parties.
* Makes recommendations in the selection of departmental trainers and provides training and coaching for them.
* Delivers monthly learning and development reports for Executive Committee and keeps them informed of learning and development issues.
* Carries out monthly departmental standards review with each Department Trainer in line with agreed standards and goals.
* Complies with the hotel learning and development budget and monitors expenditure on a monthly basis.
* Plays an active part in Fire, Health & Safety trainings, and Food Hygiene training to ensure that all legislation is adhered to; as well as recorded and reviewed in conjunction with the FLHSSE Manager where applicable.
* Maintains standard hotel training equipment and training library resources.
* Reviews learning and development procedures, policies and practices and makes recommendations for improvements to management.
What are we looking for?
* Previous experience in an L&D role, as Training Manager or similar role of learning and development, training, or talent development roles, preferably in the hospitality industry.
* Excellent leadership and communication skills, with the ability to influence and inspire team members at all levels.
* Strong project management skills, with the ability to manage multiple priorities and deadlines.
* Capable of running mid to senior level management programmes.
* Effective communication skills both written and spoken, in Spanish and English.
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