At Capitole Consulting, we keep growing, and we want you to be part of the family!
We are looking for a Servicenow Technical Expert to join our team!
Responsibility
* Act as a Technical and Functional expert in the definition of new business processes and in their implementation, covering all service delivery unit (SDU) in GES – “Global enterprise services”: IT, HR, Finance, Purchasing and various other custom applications.
* Collaborate closely with the third-party platform support team, improve their knowledge, and cross-check the quality of their development work and the maintenance of the platform.
* Provide Deep technical support and troubleshooting for ServiceNow-related issues.
* Customize and configure ServiceNow applications to meet business requirements.
* Integrate ServiceNow with other enterprise systems and tools.
* Develop and maintain technical documentation, including design specifications, test plans, and user guides.
* Conduct training sessions and workshops for end-users and stakeholders.
* Instill ServiceNow platform best practices for all subscribed solution packages. Advice on greater usage of existing licensed capabilities to deliver added value to the business.
* Collaborate with cross-functional teams to identify and implement process improvements. Participate in enterprise service management (ESM) projects and collaborate with other SM process owners and managers to develop processes in other areas of service management.
Profile
* Technical expert in ServiceNow with a broad understanding of the platform and its capabilities, in various SN offerings in ITSM and other products (e.g. Finance, Purchasing, HR, automation, integrations, virtual agent, employee center)
* Minimum 10 years of experience in this field. Understanding of best practices to keep the platform maintainable and easily upgradable.
* Experience in Designing, developing, and implementing ServiceNow modules.
* Experience with ServiceNow integration using REST/SOAP APIs, robust Transform maps
* Strong knowledge of ServiceNow platform capabilities and architecture
* Proficiency in JavaScript, HTML, CSS, and other web technologies
* Experience with ServiceNow’s security features, including ACLs and encryption.
* Understanding of relational databases and SQL
* ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are highly desirable.
* Deep understanding of ITIL framework and ITSM processes. ITIL4 Foundation, a Practitioner certification is a plus.
Why Capitole? 🙌
We are great, but with you, we will be even greater 😊. That is why you will have:
* 📚 Individual training budget of €1200 (languages, books, certifications)
* 🔄 Flexible working hours
* 🥗 Flexible remuneration package
* 🏀 Great discounts at sports centers (AndJoy)
* 👨⚕️ Free private health insurance
* 📈 Monthly follow-ups with your team to have continuous feedback
* 🍻 Team Buildings every two months. You can't miss the Pool Party💧 and our Christmas dinner🎄
* 🛍️ Discounts in international brands for employees (Club Capitole)
* You will have the opportunity to meet the whole family through our Technology communities, to share your knowledge and ideas. Knowledge exchange is key to us!
Do not know us yet? Discover more here https://capitole-consulting.com/
And have a look to how others think we are 👀 https://www.glassdoor.es/Opiniones/Capitole-Consulting-Opiniones-E2060890.html
We are excited to meet you! 😎