We are looking for a people-oriented Public Tender and Customer Service Specialist for our multilingual customer service team in Barcelona! This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, account managers, project managers, logistics, manufacturing and service representatives). Your primary responsibility will be to review terms & conditions, the preparation of the administrative documents and questionnaires for Tenders and creating and processing of sales quotes. You will be expected to take appropriate ownership to resolve issues throughout the quote to cash and revenue process. What will you be doing? -Managing Public Tenders and customer requests such as end-to-end order status management, for example: Tender quote creation based on input from account manager (CRM Salesforce, Microsoft Excel and Word) in close alignment with our contracts departmentObtain necessary approvals for any non-standard aspect of a deal Tender order creation based on input from customer, contracts and revenue lead (DBMS Oracle) Manage complex Tender deals in close alignment with solutions specialists Monitor end-to-end order process status and ensure closure Resolve questions around invoicing requirements, contract issues, revenue recognition -Resolving problems by applying established policies, procedures and tactics -Determining and developing new or improved approaches to processes or tasks -Exercise sound planning and judgment when managing client requestsJob QualificationsLanguage requirements: German at native level and fluent English. Other European languages like French a plus. Minimum of 2 years relevant experience in a complex, fast-paced customer service environment Experience in terms and conditions review for deals Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships Good time management and organizational skills to maximize productivity Detail and process oriented to ensure data accuracy and operational excellenceProactively resolve complex issues with the best interest of customers and Keysight in mindPositively manage stress that is typical in a customer service environmentWhat we offer A place within an exciting company! At Keysight, we develop with our visionary, market-leading, and highly innovative customer breakthroughs that connect and secure the world. Our benefits are: Competitive salary based on experience Lunch vouchers Private health insuranceChildcare allowance 3/4 Gym Funding Keysight Results Bonus Stock Purchase PlanLife insurance Flexible working hours and working from home days