Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world.
Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration.
With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.
Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology.
We deliver end-to-end solutions that result in revolutionary work.
Who We're Looking For: VML EMEA HQ is seeking an Operations Analyst to join our Madrid team.
You will drive process optimization and data-driven decision-making across our Global Business Operations, playing a key role in enhancing efficiency and effectiveness across VML worldwide.
You will leverage your analytical skills to identify improvement opportunities, implement solutions, and contribute to strategic initiatives.
You will also collaborate with cross-functional teams and stakeholders worldwide to streamline processes, improve data quality, and support VML's growth.
What You'll Be Doing:
1. Data Analysis & Process Improvement: Analyse operational data to identify trends, patterns, and areas for improvement; develop and implement process enhancements for increased efficiency, cost reduction, and optimized resource allocation.
2. Process Documentation & Scalability: Document processes, procedures, and workflows, ensuring scalability and adaptability across global teams.
3. Cross-Functional Collaboration: Collaborate with teams (e.g., People, New Business, Finance, Risk and Controls) to gather requirements, analyze data, and develop solutions.
4. Reporting & Communication: Prepare reports and presentations to communicate findings and recommendations, tailoring communication for diverse audiences.
5. KPI Monitoring & System Deployment: Monitor KPIs and support training development and deployment of new systems/processes, including change management.
6. Dashboard Development & Maintenance: Develop and maintain operational dashboards and reporting tools for a global user base.
7. Special Projects & Best Practices: Contribute to special projects and initiatives, leveraging best practices from different markets.
What You'll Need:
1. Education: Bachelor's degree (Business Administration, Operations Management, Data Analytics, or related field preferred).
2. Business Acumen: Foundational understanding of business concepts (finance, marketing, operations).
3. Communication: Excellent English proficiency (written and spoken).
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