Customer Service - Temporary Role (Very high level of English)
Company Overview: We are a leading company in the food products and retail industry, committed to delivering high-quality products to our customers. With a strong presence in the market, we aim to enhance customer satisfaction and foster positive relationships with our clients.
Job Description: We are currently seeking a highly motivated and experienced individual to join our Customer Service team on a temporary basis. This role is integral to ensuring our customers receive excellent service and support throughout their purchasing journey.
As a Customer Service Representative, you will be responsible for managing customer orders, addressing inquiries, and resolving issues to ensure smooth transactions. The position requires close interaction with customers, managing their requests, and ensuring orders are processed accurately and efficiently.
Key Responsibilities:
* Process and manage customer orders in a timely and efficient manner.
* Address customer inquiries, concerns, and complaints, providing prompt and effective solutions.
* Maintain detailed records of customer interactions, transactions, comments, and complaints.
* Collaborate with the sales and logistics teams to ensure accurate and timely order fulfillment.
* Provide product information and assistance to customers when needed.
* Follow up with customers to ensure satisfaction with products and services.
* Handle returns and exchanges as per company policies.
* Provide exceptional customer service to foster long-term client relationships.
Requirements:
* Previous experience in a customer service role, preferably within the Medical or Consumer Goods sectors, is essential.
* Strong English communication skills, both written and verbal, and good understanding to communicate with clients.
* Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
* Problem-solving mindset and a customer-first attitude.
* High attention to detail and accuracy.
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office and CRM software.
Additional Information:
* This is a temporary position with an expected duration of [insert duration here].
* Competitive salary and benefits will be provided.
If you have a passion for customer service and possess the required experience, we encourage you to apply!