Here at GIG, we are constantly looking for talent to join our CS & KYC team.
Are you new to the iGaming business, or are you looking for new challenges in your career? Send us an open application for a chance to an interview and a priority in the recruitment process when a new role opens in our department.
You’d be really excited to:
1. Put the customer first, ensuring customer satisfaction with your quick help, knowledge, and soft skills.
2. Maintain quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.).
3. Manage daily tasks and priorities, including dealing with live chats and emails, monitoring progress, and ensuring KPIs and SLAs are met.
4. Work in a fast-paced B2B focused environment, with opportunities to upskill in the KYC and Payments area, alongside our customer service tasks.
You’re really awesome at:
1. Collaborating to solidify our team spirit and communicate clearly with stakeholders across the business, pushing each other forward in challenges.
2. Keeping yourself motivated with a purpose and a hunger to learn and develop.
3. Communicating both written and verbally in Swedish/Norwegian and English.
You’re also good at:
1. Problem solving.
2. Having an eye for details.
3. Being flexible – as you will be required to work 3 different shifts (morning, evening, and night).
4. Working independently.
Benefits:
* Great career development opportunities.
* Hybrid working model.
* International Health Insurance.
* Health and Wellbeing Package (350 EUR per year).
* Birthday Day Off.
* Me Time - 1 day off per year.
* Free lunches in the office.
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