Role: EUC Junior Project Manager
Type: Permanent
Type: Contract
We are looking for a EUC Project Manager with knowledge and experience in End User Computing (EUC) to manage, coordinate and supervise the correct delivery of services in this area in one of our clients.
Responsibilities:
* Act as a single point of contact for End User Computing services.
* Understand and properly channel requests, involving the right teams and external vendors when necessary.
* Assign tasks to the responsible teams and continuously monitor the status of activities.
* Monitor compliance with deadlines and deliverables, ensuring the quality of the service.
* Identify and warn early about possible conflicts or problems.
* Develop a comprehensive understanding of the client's IT ecosystem to improve efficiency in task assignment.
* Generate reports and update activity tracking on an ongoing basis, providing on-demand information.
* Attend coordination and reporting meetings on a recurring basis.
* Proactively organize alignment and follow-up meetings when needed.
Mandatory:
* No direct technical responsibility is required, but knowledge of incidents, standard requests, and services related to End User Computing is highly valued.
* Experience in managing activities, suppliers and work methodologies in end-user support environments.
Desirable: User knowledge of management tools such as JIRA and Confluence (Atlassian tools).
Experience Required:
* Minimum 5 years of experience as a Project Manager.
* Experience and/or expertise in End User Computing services (either managing a support service or leading related initiatives).
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