Position ID: 73.73C
Sportsbook Commercial Manager - Spain
Reports To: Head of Product & Commercial Operations - Spain
Department: Commercial Spain (Business Unit)
Location: Ceuta
Accountabilities:
* Daily monitoring of the Sportsbook P&L in Spain, identifying gaps and setting action plans where needed to improve performance on the Sportsbook offering.
* Develop and shape compelling and market-leading value proposition for the Sportsbook Spanish customers, ensuring end-to-end implementation of the plans.
* Collaborate with Product teams on the implementation of new features for the Spanish market.
* Work closely with BI team to analyse Sportsbook customer base behaviours to identify needs and areas of improvement that translate into actionable plans.
* Oversee NPS and Product performance on the Spanish Sportsbook product to ensure best customer experience for our customers.
* Submit recommendations to Business based on deep understanding of the Spanish Sportsbook landscape, monitoring changes and trends in the market.
* Be the main point of contact for all Sportsbook-related processes implementation in the Spanish market.
* Collaborate with Commercial & Compliance teams to ensure that Product offering in Spain is compliant and aligned with the latest regulatory guidelines and legislation.
* Proactively participate in CX squads, bringing recommendations on quick-wins and ways to improve Sportsbook customer experience.
* Other ad-hoc tasks and responsibilities.
Key Performance Indicators:
* Business Targets (Sports Actives, Sports Spend per Head, Sports Turnover, Sports Net Revenue, Sports Margin, Sports ARPU, etc.)
Main Relationships:
* Internal: Head of Commercial and Product Operations, Head of Customer Engagement, Trading, Client Management, CPTO
* Externals: Providers
Knowledge Skills & Experience:
Must have/Essential Skills:
* Minimum 3 years’ experience in Product Marketing/Project management/Sales (iGaming experience preferred).
* Deep understanding of the Sportsbook business drivers.
* Analytical skills and ability to manage and extract conclusions from large data sets to submit business recommendations.
* Ability to translate player needs into business requirements and action plans.
* Based in Ceuta or willing to relocate.
Competencies:
* Good interpersonal skills to communicate effectively and build collaboration streams with different multi-geographic teams.
* Strong written and verbal communication skills, with ability to influence decisions.
* Intermediate level, with proved ability to develop cross-functional relationships effectively and quickly that turn into results.
* Solution oriented, pro-active, assertive, agile approach.
* Native Spanish and fluent English required (also written).
* Knowledge of the iGaming industry preferred.
Working Hours:
40+ hours per week including weekends if and when required by the business.
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