We are currently working with a large cyber security company to find a Customer Success Engineer on a 12 month contract. As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations.The Role:Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing the SASE solutions to achieve their business and security objectivesAssist customers in implementing the SASE solutions and fully integrate these into their security and networking operationsBe the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teamsServe as a customer advocate in influencing product roadmap and improvementsCoach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence programIdentify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as neededExperience:BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical fieldMinimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar rolesIn-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.Understanding SASE architecture and value propositionPast experience with Data Security product suite (CASB, DLP)Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)Knowledge of Linux (including BASH and Python scripting)Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions