We are hiring a Senior Consultant for an insurance comapny capable of structure processes/organization/Performance project approach, identify improvements and quantify savings. Also support the teams to put in place quick wins. — Capable of structure processes/organization/Performance project approach, identify improvements and quantify savings. Also support the teams to put in place quick wins. — Experience in assistance operations, insurance & banking sector. (Contact Center would be a plus) — Process Improvement (certification preferable: Lean management, Lean six sigma, Agile)— Governance of flows between several locations: Define a clear RACI, decision and scalation processes. — Monitoring activity: set-up the rights KPIs, productivity, WFM, dashboards, etc. — Claims management system: capable to match inefficiencies in the process, impacting customer journey. — Project Management: Structure a project, planning, identify risks, status, implement a governance. — Full professional English At least C1. — Optional Technical Skills: Guidewire System. — Other skills: Coach local manages and teams in continuous improvement, monitoring the activity & productivity. — Background experience: 5 to 10 years on operational efficiencies. CAS Training, IT consultancy and outsourcing company.