Empresas: Hampton by Hilton Málaga Martiricos
The Front Office Agent supports the strategic plans and objectives of the Front Office Department. The function should be supportive, hands-on, methodical, and business focused; creating memorable moments for our guests, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners to deliver quality results. The job incumbent acts as an ambassador, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures, and service concepts according to local requirements and regulations.
Roles and Responsibilities:
* Support and assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
* Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
* Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
* Support and deliver on the strategies and objectives of the front office department taking ownership for assigned areas of responsibility.
* Develop and build own skills, knowledge, and experience at every opportunity within front office department, which aligns with the culture of growth, development and performance expected by the company.
* Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved, and performance levels are attained.
* Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
* Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.
Requisitos:
The Front Office Agent supports the strategic plans and objectives of the Front Office Department. The function should be supportive, hands-on, methodical, and business focused; creating memorable moments for our guests, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners to deliver quality results. The job incumbent acts as an ambassador, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures, and service concepts according to local requirements and regulations.
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