Scope of the Position
The conference and catering manager will be responsible for planning and supervising the conference and catering operations and services.
Duties and Supporting Responsibilities
1. Fully aware of departmental yearly revenue goal, products, and services. Takes ownership and initiative to solicit business.
2. Maximize group revenue by referring available goods, services, attractions, and sub-contractors to conference groups.
3. Coordinates the handling of group and events requests, familiarization trips, site inspections, and any other requests received by the department.
4. Handles incoming inquiries and conducts initial qualifying process to ensure potential business.
5. Assists Events team with the creation and completion of proposals.
6. Good follow-through; taking client events from contract to successful completion.
7. Maintains good awareness of the events details and account profiles related to the designed Conference & Events Managers.
8. Maintains good business relationship and rapport with clients.
9. Proactively up-selling to customer needs.
10. Keeps an up-to-date track of all activities/projects completed and ongoing in the department.
11. Ensure the proper use of function space, exhibit hall, and overall event space.
12. Develops, implements, and maintains departmental SOPs.
Competences
PGA Core Competences
1. Simplicity
2. Natural warmth
3. Thinking ahead
4. Always evolving
5. Quality at all times
6. Sense of pride
Success Profile for this Role (Competences)
1. Customer focus
2. Must be organized and detail-oriented
3. Managing vision and purpose
4. Sales skills
5. Good communication and organization skills
6. Able to handle multiple tasks at one time
7. Conflict management
8. Leadership skills
Skills
Mandatory
1. Have ideally worked in a similar role within a five-star hotel environment with large groups for a minimum of three years.
2. The ideal candidate will possess an excellent command of the Spanish & English languages.
Desirable
1. Knowledge of other languages.
2. Successful candidates will have the ability to work a varied schedule, including weekends, holidays, and evenings. An immaculate personal presentation with a professional and welcoming personality is required.
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