Position SummaryThe REV & Brand Standards specialist is responsible to support initiatives to improve the EMEA REV Program and support EMEA Brand standards & Guest Experience projects to improve day-to-day restaurant operationsThey will work closely with the Brand Standards Manager and the Head of Field Execution at RBI and with the RBI EMEA Technical account teamKey Performance IndicatorsSuccessful Implementation of new REV (Restaurant Excellent Visit) protocolsSuccessful Implementation of Operations initiativesImprovement in REV Overall Score & Sub-metricsScoring accuracy of newly implemented REV questions RelationshipsRBI 1. Operations Leads 2. Head of Field Execution 3. Brand Standards Manager 4. Head of Operations SAI / Intertek 1. RBI Key Account Manager 2. Auditors / Lead Auditors 3. Client Services Administrator 4. Director of Retail & Managed AccountsTravelPosition will require ad-hoc travel to RBI markets in EMEAEssential Functions & DutiesREV Program - +/- 50% Increasing with Round Start / End Assist in the creation of new protocols and procedures connected to the audit programSupport the implementation of new protocolsMonitor the execution of REV protocolsCollaborate with the Operations Leads to monitor compliance of mandatory RBI protocols (e.g. restaurant temp. closures)Analyse REV results to identify improvement areas and operations performance gaps Brand Standards & Guest ExperienceAssist to develop and implement OPS improvement initiativesGather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issuesIdentify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the programAssist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identify if required Support with maintaining operations manuals for all brandsQualificationsMinimum of 5 or more years of restaurant management or auditor experience in EMEA region globally Brand standard experience within an international QSR BrandAttention to detail Competent in MS Office (Outlook, PowerPoint (extensively) and Excel)Good Analytical skillsComfortable with critical thinking tasks, problem solving investigations and corrective action opportunitiesGood Planning & organizational skillsComfortable with critical thinking tasks, problem solving investigations and corrective action opportunitiesHas previous experience with training restaurant teams Fluent in English is a must