Fully remote role in California, SoCal preferred -Only candidates who live in the Los Angeles or Orange County areas will be considered. POSITION SUMMARY: This position is close to a COO Level but for a small growing firm. The Law Firm Administrator serves as a pivotal member of the Firms leadership team, driving the strategic vision and operational efficiency of the non-legal side of the business. Reporting directly to the Principal/CEO, this role is responsible for overseeing all administrative functions, ensuring the seamless execution of day-to-day operations, and fostering a positive, high-performing work environment. With a strong focus on strategic planning and execution, this individual partners closely with senior leadership to develop and implement initiatives that support the firm's growth and long-term success. WHAT YOULL Do:(Essential Functions): Leadership and Strategic Planning: · Foster a culture built on company values. · Supervise and lead a team of non-Attorney staff including recruitment, onboarding, scheduling, training, development, evaluation, performance management, and termination. · Provide coaching, direction, mentorship, and leadership to achieve company and client goals. · Act as a company ambassador and represent Cha Law Ethics integrous and professionally. · Partner with the CEO and leadership team to define, implement, and monitor strategic initiatives that align with the firms growth and operation goals. · Act as a strategic advisor and thought partner, contributing to long-term planning and decision-making. · Lead the design and execution of organizational change initiatives to ensure seamless integration and adoption of new processes, technologies, and systems across all non-legal functions. · Act as a liaison between departments, ensuring alignment of business objectives, enhancing communication, and streamlining workflows across the firm. · Collaborate with the CFO to provide strategic financial oversight, including budget forecasting, cost-benefit analysis, and driving financial performance to meet or exceed goals. Operations: · Lead the optimization of firm-wide operations, creating and implementing scalable systems and processes that drive efficiency, reduce costs, and improve overall performance. · Develop and oversee firm-wide risk management and compliance strategies, ensuring all operations adhere to legal and regulatory requirements. · Spearhead the firms technology strategy, driving innovation and ensuring · Manage day-to-day operations of administration of the firm, including but not limited to workflow management, oversight of all aspects of the supporting the completion of case/matters, insurance policies, document and data management, virtual facility management, and general business operations requirements. · Coordinate and assist in the refinement of trust/retainer management and of billing procedures. · Collaborate daily and directly with the Managing Attorney on firm-wide case management ensuring timely communications so that work is handled efficiently and deadlines are met. · Develop, manage, and drive Key Performance Indicators (KPIs) · Manage vendors and support operational needs for technology, office administration (virtual and home offices), and marketing. · Oversee or directly manage the Potential New Client (PNC) process including process, workflow, and Clio ensuring efficiency and a positive PNC experience. · Manage firm calendar ensuring seamless scheduling and completion of tasks and deliverables on time. · Provide training to Attorney staff as requested. · Develop and standardize operating procedures with accompanying documentation for day-to-day operations. · Manage Externship program including recruitment. Human Resources (may do some or all): · Oversee the firms talent management strategy, ensuring that recruitment, retention, and professional development initiatives align with the firms goals and culture. · Actively shape and sustain the firms culture, driving initiatives that enhance employee engagement, retention, and productivity. · Manage payroll and benefits including day-to-day administration ensuring compliance and a positive employee experience. · Manage full cycle recruiting process for non-attorney staff and provide recruiting support for Attorney staff. · Manage onboarding and offboarding processes for all incoming and outgoing employees, including Independent Contractors. · Maintain required files and documents (e.g. personnel files) and file reports and filings necessary ensuring compliance with federal, state, and local regulations. · Manage administration of all HR systems, policies, and processes (e.g. Gusto, performance management, compensation, Employee Handbook, job descriptions). · Monitor attorney and paraprofessional continuing education and certifications ensuring compliance with Bar regulations. Other : · Plan and coordinate various employee events and off-sites. · Create and maintain a positive work environment and culture. · Other duties or projects as requested. WHAT YOULL BRING(Essential Qualifications): Education/Certification: · High school diploma required; bachelors degree preferred. · Certified Legal Manager (CLM) is strongly preferred. Experience: · 7 years experience in a law firm administrator or law office operations management role. · 3 years of supervisory experience with legal staff of 10. · 3 years of Human Resources experience, including recruiting and hiring. · Experience as a business driver managing a budget of $5 million or more. · Experience in various size organizations including small and mid. · Experience managing in remote-first environments. Knowledge/Skills: · Strong leadership skills effectively motivating high-performing teams. · Strong interpersonal skills effectively managing through conflict and building trusting relationships. · Strong project management skills efficiently managing multiple projects and tasks with competing priorities. · Strong knowledge of legal office procedures, terminology, and document management systems. · Acts with integrity, and professionalism, and maintains confidentiality. · Ability to learn and adapt to new technologies. · Exceptional organizational skills, proofreading skills, and attention to detail. · Demonstrated sense of urgency and superior follow-up skills. · Possess a client service mindset with strong verbal and written communication skills. · Proficiency with Microsoft Office Suite. · Effectively speaks, reads, and writes in English.