Customer Support Specialist - Spanish & English
Apply locations: Spain, Community of Madrid, Madrid
Time type: Full time
Posted on: 6 Days Ago
Job Description:
Envista is a dental corporation that partners with dental professionals who create healthy, beautiful smiles and confidence. To achieve their goals, they need a champion who will support them end to end.
Ormco, an orthodontics business within the group, is currently looking for a Customer Service Representative.
What is your role going to look like?
* Support the Spanish-speaking market together with your team.
* Act as a primary point of contact for our clients and commercial teams.
* Manage customer orders in Oracle (ERP) by receiving, monitoring, and processing them.
* Handle complaints and other requests from our clients.
* Receive requests primarily via email (CRM) or phone.
What can you look forward to?
* 25 days annual leave
* Private Medical Insurance plan
* Meal cards/vouchers
* Comprehensive dental plan
* Life insurance coverage
* Employee Wellbeing Assistance Program
* And more
This job is also suitable for persons with disabilities; attendance required – disabled-accessible building.
Job Requirements: What will you bring?
* Native level of Spanish and fluent level of English (C1)
* Customer-centric approach
* Good communication skills (efficient, friendly, and positive)
* Curiosity and drive for continuous improvement
* Dental experience is an advantage
* Experience or ability to learn CRM and ERP tools
* Organizational skills and attention to detail
We’re looking forward to receiving your CV.
Once onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.
Operating Company:
Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships rooted in respect and understanding, helping orthodontists achieve their clinical and practice management objectives. We also support our team in reaching their full potential.
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