The Customer service representative corporate closely with the Key Account manager\the regional sales manager. They create the main pipeline between the customers and the company. The main job is to provide accurate product/service information and resolve any emerging problems that our customers might face with accuracy and efficiency.
Responsibilities
Provide outstanding customer support by analyzing, processing, and responding to customer and sales team needs
Process all customer orders accurately and promptly upon receipt. Customer data must be validated at the time of order for pricing, terms, exceptions, and any special shipping requirements. Orders must be processed from entry through shipment and invoicing
Ensures that all customer queries (internal and external), on product quality, availability, and substitutions, inventory and order status, pricing, billing, invoices, and carrier concerns are resolved satisfactorily
Assist the sales team with account inquiries and problems involving product quality, carrier concerns, product availability, pricing, and billing.
Responds to all customer complaints immediately and notify all relevant parties. Escalate as needed.
Maintain customer account information, assuring efficient billing and maintenance of all related paperwork
Responsible for compliance with applicable corporate policies and procedures
Qualifications
Associate degree preferred or equivalent work experience
Experience in customer service team environment- 3 years
Knowledge of ERP system (SAP Business 1 -advantage)
Microsoft Office software, Excel, and others
Ability to work cross-functionally, with a customer-driven focus and a sense of urgency
Excellent customer service skills and ability to write and express ideas clearly; plan and prioritize work
Familiarity with Incoterms and import/export documentation is a plus
People-oriented with the ability to interact effectively with customers
Proactive approach and abilities
Hands-on, highly organized, high level of accuracy
Team player
Able to work independently
Pleasant temperament combines with assertiveness
Experience in the food and beverage industry- an advantage