Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, were on a mission to deliver the worlds most important and complex payments. We use our Flywire Advantage the combination of our next gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, delivering high stakes, high value payments across the global education, healthcare, travel and B2B industries. Today, weve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, were just getting started! With over 1,300+ global FlyMates, representing more than 40 nationalities, and in 12 offices world wide, were looking for FlyMates to join the next stage of our journey as we continue to grow. Flywire is looking for a motivated and hardworking Account Manager to help with the delivery and execution of our solution to Small to Medium (SMB) partner institutions. This individual will execute scalable, efficient strategies to continuously improve and expand our client engagement to retain & maximise the value of these partnerships. Key Responsibilities: The SMB Account Manager (AM) utilizes data to understand, at scale, client profiles, needs & goals. They use this knowledge to ensure Flywire products and services are helping the client be successful. The AM executes scalable, efficient strategies designed to increase Flywires effectiveness on cus while providing accurate and timely issue resolution. They effectively communicate with client stakeholders through a mixture of data led, targeted caigns as well as direct engagement, in keeping with the long tail strategy. AMs have a thorough understanding of Flywire products and services. Because AMs come to know their regional market & EDU sub industries so well, they are able to identify additional ways that Flywire can serve certain account(s). In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the SMB Account Manager will: Protect and grow existing accounts by executing a scalable account management strategy. Utilise data to systematically identify new revenue opportunities through existing products. Collaborate with Sales to close new product opportunities which further unlock an accounts potential. Additional duties of the an SMB Account Manager: Support the execution of new client onboardings & new product deployments. Work collaboratively with Client Operations to resolve operational challenges. Represent Flywire in webinars and in pe