Our Company
Changing the world through digital experiences is what Adobe's all about.
We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences!
We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The opportunity:
We have a fantastic opportunity for a Technical Account Manager to join our team based in Barcelona.
What you'll do:
1. Lead outstanding client engagement as the technical executive point of contact throughout the Customer's solution lifecycle.
2. Guide and support customer's strategy with Adobe Solutions via service delivery plans with clear outcomes.
3. Assess strategic Customer technical risks and opportunities, and coordinate extended Adobe team to build and drive Ultimate Success plans.
4. Drive clear communication across Customer operational areas.
5. Maintain regular and appropriate governance with both internal and external executive teams.
6. Drive alignment, facilitating and reporting on overall engagement status and outcomes.
7. Advocate for Customer across internal Adobe teams.
8. Optimize client's product investment.
9. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.
10. Responsible for the global engagement model and review cycle across multiple BU's and/or brands.
11. Coordinate well-rounded delivery cadence across all technical partners and achieve business objectives across multi-solution, multi-discipline engagements.
12. Work hands-on with Adobe's internal Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer's technical success.
13. Lead a matrixed services team that may involve multiple project teams from Adobe, client, or partner organizations.
14. Develop effective working relationships with Customer partners.
15. Make recommendations on how new and existing features fit within customers' environments, supplying standard methodologies and recommendations.
16. Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized.
17. Mentor immediate team members as needed.
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