At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
The opportunity
As a Community Sales Manager, you’ll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at Regus
* You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.
* Welcome members and guests to their meeting rooms, show them the facilities and help them set up their WiFi connections and AV system for their presentation.
* Meet with new members to understand their business needs and introduce them to other businesses in the centre.
* Coordinate the move-in details for large companies, ensuring all welcome kits, badges, and keys are prepared.
* Provide tours to potential customers inquiring about coworking membership.
* Host a monthly operations meeting for Community Sales Managers and the regional Operations Manager.
* Conduct a final walk around the building, engaging with members and ensuring their satisfaction.
About you
We’re looking for someone who has the experience and aptitude to manage a smooth running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be :
* A good communicator, used to dealing with customers – ideally in the hospitality or events industry
* Confident, approachable and able to build strong relationships with customers
* A great manager, who leads by example and knows how to motivate and inspire a team
* Happy taking ownership of problems and finding ways to solve them
* Positive, enthusiastic and able to adapt to fast-changing situations
* Confident using MS Office and other basic IT packages
In addition, you will :
* Manage the day to day running of the centre, focusing on exceptional customer service
* Inspire your team of associates, developing their skills to get the best from each team member
* Promote your centre to new customers and show them how flexible workspace could enhance their business
* Generate leads by delivering engaging networking events within your community
What we offer
On top of a competitive salary package you’ll enjoy :
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