JOB PURPOSE& KEY OBJECTIVES:
The Domain Specialist will play a key role in supporting the Sales and Business Consulting teams by providing deep technical expertise in specific domain or product areas. This role involves collaborating with internal teams to answer technical queries, review deals, introduce new products or processes and support strategy development. Additionally, the Domain Specialist will analyze data to enhance sales strategies, maintain business consulting tools, and offer direct support to sales engagements with prospects when highly specialized knowledge is required. This is a hybrid role, balancing internal team support with client-facing engagements to drive deal success whenever necessary.
KEY DUTIES/TASKS:
Sales and Business Consulting support
Technical expertise: serve as the go-to resource for answering complex technical questions from Sales and Business Consulting teams, ensuring they are equipped with accurate and timely information. Proven experience on the Global Payroll & HCM Integrations domain is a big plus.
Deal reviews: partner with APLs, sales and Business Consulting associates to review deal strategy and provide technical knowledge, ensuring proposed solutions are aligned with customer needs and product capabilities
New product and process introduction: support the introduction of new products, features, or internal processes by developing communication strategy and training materials, providing presentations and supporting the transition for Business Consultants and Sales
Knowledge distributor: consistently spread knowledge across organization (advisor role) and enable sales reps and BCs to deliver a "One ADP" experience for all clients and prospects
Content manager: manage and update database of questions and answers used for RFx responses in the domain of focus
Data analysis and strategic support
Data-driven insights: analyze both internal and external datasets with sales performance data, market trends, products age metrics, identified product gaps, and more, to support sales and pre-sales strategy and identify opportunities for growth and efficiency gains
Competitive knowledge: stay up to date on market trends and ADP’s competitive intelligence
materials to identify alternatives to remain competitive
Strategy recommendations: provide actionable recommendations to the Business Consulting leadership based on data-analysis, helping shape the BC organization strategy
Client-facing support & specialized expertise
Specialized client engagement: work directly with prospects alongside business Consultants when highly specialized product knowledge is required to address complex technical challenges, solution designs, or product-specific inquiries.
Collect & organize of sales data: capturing firsthand feed backfrom prospects when in client-facing activities or reviewing gaps reported by Business Consultants when otherwise, witha special focus on new offerings
Tool & App development & maintenance
Pres-sales tools : support the development, enhancement, and/or maintenance of tool sand applications that assist the Business Consulting teams in delivering efficient and accurate solutions (e. g., TCO estimator, Payroll maturity assessment, TCO benchmarks, Vivun)
Process improvement : continuously evaluate and optimize internal processes to streamline pre-sales activities and reduce inefficiencies
Training & documentation : provide training and documentation on the Business Consulting tools and processes, enduring BC teams are fully equipped to use them effectively
SKILLS & QUALIFICATIONS:
Skills are optional unless specifically mentioned as mandatory. The capacity to fulfil multiple or most of the skills is of course preferable.
Language:
English: native speaker/writer or fluent (C2) - mandatory - should have high level of skill in technical writing in English. Should be able to summarize or rephrase data provided by subject matter experts or existing content.
Must be able to converse with diverse audiences, both internal and external (HR executives, decision makers) and appropriately adjust content to meet differing knowledge and interest.
Additional languages are an advantage (Spanish is a plus)
Work experience:
3-5 years of experience in similar roles (pre-sales, sales assistant, business analyst ...), with expertise in client-facing activities - mandatory
Bachelor’s degree in computer science, information technology, engineering, business, or a related field
Payroll or Human Resources background
Tools and technology:
Analytical skills: strong capability in analyzing data to derive insights to support sales strategy and operational efficiency (mandatory). Experience with data science, data gathering, data consolidation is optional but a big plus
Problem-solving: strong troubleshooting and critical thinking skills in addressing both internal and client-specific challenges - mandatory
Programming knowledge – familiarity with scripting or programming languages
Additional skills
Communication skills: ability to explain complex technical concepts clearly to both technical and non-technical audiences including clients - mandatory
Experience of working on multinational projects or in a multinational function is a plus
Project management: proven ability to lead or support cross-functional projects, particularly in tool development and process optimization