Company Description Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5‐star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.Job Description We are seeking a strategic, hands‐on, and inspiring leader to join Fairmont La Hacienda as Director of People & Culture. This role is key in shaping the Heartist experience, driving a high‐performance culture, and aligning people strategies with business objectives in a luxury hospitality environment. The Director of People & Culture will act as a trusted partner to the General Manager and Executive Committee, leading all aspects of the People & Culture function while ensuring compliance with Spanish labor legislation and Fairmont standards.Strategic Leadership & Business Partnership Lead the development and execution of the People & Culture strategy aligned with hotel objectives and Accor/Fairmont guidelinesAct as a key member of the Executive Committee, providing strategic HR guidance and influencing business decisionsDrive organizational development, workforce planning, and change management initiatives, particularly in a dynamic operational environmentFoster a culture of performance, accountability, and continuous improvementPeople & Culture Operations Oversee the day‐to‐day operations of the People & Culture department, ensuring a professional, confidential, and Heartist‐centric serviceEnsure full compliance with Spanish labor law, collective agreements, and Accor/Fairmont policiesLead employee relations, including disciplinary processes, investigations, and conflict resolutionMaintain strong relationships with employee representatives (Comité de Empresa) and external stakeholdersTalent Acquisition & Employer Branding Lead recruitment strategy and execution to attract, hire, and retain top talent in line with approved manning and budgetPromote employer branding initiatives aligned with Fairmont's luxury positioningEnsure transparent, fair, and inclusive recruitment and selection processesLearning, Development & Talent Management Drive talent development strategies, including succession planning and career developmentEnsure the implementation of onboarding, training programs, and leadership development initiativesSupport leaders in performance management processes, goal setting, and development planningIdentify and develop high‐potential talent within the organizationEmployee Engagement, Culture & Experience Champion the Heartist culture and Fairmont values across all levels of the organizationDevelop and implement engagement, recognition, and wellbeing initiativesFoster an inclusive, respectful, and collaborative work environmentEnsure effective internal communication strategiesCompensation, Benefits & HR Analytics Oversee payroll, compensation, and benefits, ensuring internal equity and external competitivenessManage labor costs in line with budget and business needsLead HR reporting, analytics, and KPIs (turnover, engagement, absenteeism, headcount) to support decision‐makingParticipate in budget preparation, forecasting, and cost control for the departmentHR Systems, Compliance & Governance Ensure accuracy and optimization of HRIS systems (e.g., Factorial or similar)Oversee audits, reporting, and compliance with corporate and legal requirementsMaintain proper documentation and HR administration standardsCulture, Brand & Responsible Hospitality Embed Fairmont service culture and luxury standards into the employee experiencePromote responsible and sustainable practices within the workplaceSupport corporate initiatives and brand programs, ensuring local implementationQualifications Minimum 10 years of progressive Human Resources experience, with at least 3–5 years in a senior leadership roleProven experience in the hospitality industry, preferably within luxury hotel environmentsStrong knowledge of Spanish labor law, employee relations, and collective agreementsExperience working with Works Councils (Comité de Empresa) is highly desirableDegree in Human Resources, Hospitality Management, Business Administration, or related fieldStrong business acumen with experience in budgeting, forecasting, and HR analyticsExperience with HRIS systems (e.g., Factorial or similar)Fluency in Spanish and English (both written and spoken)Competencies Strategic thinking and leadershipStrong interpersonal and communication skillsAbility to influence and coach senior leadersProblem‐solving and decision‐making capabilitiesChange management and adaptabilityHigh level of integrity and confidentialityPassion for people, culture, and luxury hospitalityAdditional Requirements European citizenship or valid work permit for SpainAdditional Information What Is In It For You Competitive Salary and BenefitsDiscounted hotel rooms and food and beverage rates to employees at our sister properties around the globeWe provide learning programs through our Academies to promote growth and development so that you can perform at your full potentialOpportunity to develop your talent and grow within your property and across the world
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