Company Description
Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.
Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.
Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and adaptable meeting spaces.
Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
**Job Description**:
Reporting to the Director of People & Culture, the Assistant Director of P&C; supports the definition and implementation of the hotel’s People & Culture strategy, acting as a key partner to the leadership team and operational leaders. The role combines operational leadership, strategic support, and day-to-day departmental oversight, ensuring compliance with corporate policies, applicable labor laws, and the excellence standards of Fairmont Hotels & Resorts.
This position plays a critical role in labor relations management, Heartist experience, talent development, and the proper execution of People & Culture processes, acting as a substitute for the Director when required.
**Key Responsibilities and Essential Functions**
**People & Culture Leadership and Operations**
- Support the Director of People & Culture in the planning, development, and execution of the annual P&C; strategy.
- Oversee daily departmental operations, ensuring a professional, confidential, and Heartist-focused service.
- Lead, coordinate, and develop the P&C; team, fostering a culture of high performance, collaboration, and continuous improvement.
- Act as a visible P&C; ambassador within the hotel, building trusted relationships with leaders and Heartists.
- Act as a substitute for the Director of P&C; in their absence and represent the department in leadership meetings when required.
**Labor Relations and Compliance**
- Support and actively participate in labor relations management, including unionized environments where applicable.
- Manage and support disciplinary processes, workplace investigations, and conflict resolution, ensuring fairness and legal compliance.
- Ensure compliance with all Accor/Fairmont corporate policies and local labor regulations.
- Oversee the management of absences, sick leave, permits, vacations, and, where applicable, compensation, within the Factorial HR system.
**Talent Management and Employee Lifecycle**
- Support the Director in defining and executing talent attraction and retention strategies.
- Oversee onboarding processes, orientation, and the Heartist experience.
- Support performance management, talent reviews, and career development processes.
- Collaborate in the implementation of recognition, engagement, and wellbeing programs.
- Act as a liaison with internal committees (Safety, CSR, etc.).
**Administration, Systems, and Reporting**
- Oversee proper personnel administration and maintenance of employee records and files.
- Ensure accuracy of data within HR systems (HRIS), including employee movements, benefits, and payroll audits.
- Support the preparation and monitoring of the P&C; budget, as well as monthly reporting and forecasting.
- Coordinate and follow up on internal and external HR audits.
- Analyze P&C; data and KPIs (turnover, headcount, absenteeism, engagement) to support decision-making.
**Culture, Engagement, and Events**
- Support and oversee the planning and execution of Heartist events, internal celebrations, and corporate activities.
- Collaborate in the local implementation of Accor and Fairmont corporate programs and initiatives.
- Actively promote Fairmont values and the Heartist culture in all interactions.
- Ensure effective and consistent internal communication in coordination with the P&C; team.
**Other Responsibilities**
- Participate in special projects and cross-functional hotel initiatives.
- Assist in training, orientation, and development programs as required.
- Comply with all departmental policies, safety procedures, and brand standards.
- Perform other duties as assigned.
**Qualifications**:
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
- Bachelor’s degree in Human Resources, Labor Relations, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in Human Resources, preferably in hospitality or service environments.
- Previous experience in leadership or supervisory HR roles.
- Strong knowledge of Spanish labor law, labor relations, and HR policies.
- Experience in unionized environments.
- Excellent leadership, communication, and influencing skills.
- Ability to handle confidential information with the highest lev