InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.
We are seeking a skilled Bilingual Presales Analyst to join our team in Spain. This hybrid role combines exceptional technical support with presales assistance, ensuring our clients have an outstanding experience.
Responsibilities:
Technical Support:
* Provide top-notch technical and functional support to clients worldwide through email, tickets, and remote sessions.
* Analyze and optimize client configurations, recommending improvements to enhance platform efficiency.
Internal Collaboration:
* Work closely with the development and customer success teams to troubleshoot and resolve complex technical issues.
* Support the sales team throughout RFI and RFP processes by providing technical insights.
Demos and Presentations:
* Conduct tailored product demonstrations that address clients’ pain points.
* Respond to technical questions from internal and external stakeholders.
What we’re looking for:
* Fluency in English and Spanish (spoken and written).
* Experience in technical support, presales, or software implementation.
* Strong communication and problem-solving skills.
* Familiarity with Windows and Linux environments, as well as networking and connectivity.
* Residing in Madrid will be considered a PLUS.
Our benefits include career development opportunities, English lessons, and first-class technical training.
If you want to know more about us visit: www.invgate.com