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Job Title: Account Manager (Swedish-speaking)
Location: On-site, Malaga, Spain (OBA Malaga)
Contract Type: Indefinite
Work Schedule: Monday-Thursday 9:00 AM - 5:30 PM, Friday 9:00 AM - 4:30 PM
Role: Customer Lifecycle Manager
Overview:
We are looking for a Swedish-speaking Account Manager to be the first contact for our cloud solutions customers in Malaga. This customer-facing role focuses on managing and nurturing customer relationships and driving sales of Microsoft cloud technologies.
Job Description:
o Deliver a strong first impression as the initial point of contact for many customers, setting a foundation for long-term relationships.
o Lead the sales process from initial lead to purchase, handling strategy, overcoming objections, and negotiating success.
o Engage with small and medium businesses to identify opportunities to meet their needs with leading cloud technologies.
o Prioritize customer engagement to deliver a world-class experience.
o Achieve customer wins by maximizing up-sell and cross-sell opportunities, collaborating with Solution Specialists and Partner Connection Managers.
o Present competitive offerings in relation to customer needs and communicate the value of our client.
o Turn prospects into opportunities and build a revenue pipeline using criteria like BANT (Budget, Authority, Need, and Timeline).
o Meet monthly targets of contacting 200 leads and creating 30 opportunities.
o Utilize social, digital, video, chat, and traditional communication methods to manage and sell effectively.
o Collect and convey customer feedback to inform business decisions ("Voice of Customer").
Skills Needed:
* High school diploma required, BA/4-year degree preferred.
* 2-3+ years of successful sales experience, with at least 1 year in the IT industry and in sales or customer management.
* Familiarity with modern sales techniques and tools.
* Experience with Azure, Office 365, Dynamics 365, or similar solutions is a plus.
* Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
* Self-starter with proven performance achievements and goal orientation.
* Strong interpersonal skills with excellent communication abilities (oral, written, verbal).
* Experience in effectively communicating via phone, email video, and presentations.
* General knowledge of the IT industry and a quick learning ability for products and solutions.
* Driven by achievement and success, motivated by performance rewards.
* Strong time management skills and the ability to work independently or under supervision.
* Experience with Microsoft Office Suite, Windows OS, and CRM systems like Dynamics 365 or Salesforce.
* Passion for cloud technologies and innovation.
* Language Skills: Intermediate or fluent English; fluent or native proficiency in Swedish language.
Benefits:
* Competitive salary and performance bonuses.
* Relocation package to assist with moving to Malaga.
* Opportunities for career growth and development.
* A vibrant and inclusive work environment.
* Comprehensive training and professional development programs.