Job Summary: We are seeking an IT Systems and Support Administrator to manage our Windows and Microsoft Cloud environment.
Responsibilities:
1. Maintain system performance.
2. Administer Azure and Office 365 services.
3. Provide technical support to staff.
4. Onboard new hires.
5. Facilitate IT onboarding for new employees, including setting up user accounts and configuring devices.
6. Support management of the IT environment of the worldwide branches of Gantrex under the supervision of the Group IDT Manager.
7. Monitor the first line support provided by our 2 external IT partners.
8. Hardware set-up (New desktops, laptops, … on & offsite).
9. Software setup (Remotely & onsite).
10. Perform routine system maintenance and updates using our Office 365 tools.
11. Maintain a high security level and ensure compliance with security policies.
12. Identify recurring problems and suggest long-term solutions.
13. Assist the Group IDT Manager in the roll-out of strategic IT projects.
14. Help manage our Microsoft cloud environment (Azure, Office 365, Backups, …).
Profile:
1. Bachelor's degree in Computer Science, Information Technology, or a related field.
2. Minimum 2 years of experience in IT support or a similar role.
3. Certifications are an advantage.
4. Ability to work independently and in a team environment.
5. Strong communication skills, both written and verbal.
6. Time-management skills with the ability to prioritize tasks.
7. Knowledge of Microsoft Office Suite and common business applications.
8. Understanding of Microsoft Cloud environment Azure and Office 365 tools.
9. Understanding of network concepts, including Wi-Fi, LAN, and VPN.
10. Awareness of cybersecurity principles and best practices.
11. Friendly behavior with a commitment to helping others.
12. Fluent in English and the national language of the location.
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