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Client:
Mytheresa
Location:
Barcelona
Job Category:
Customer Care
EU work permit required:
Yes
Job Views:
Posted:
Expiry Date:
26.03.2025
Job Description:
To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Barcelona office.
WHAT YOU WILL DO
* Advisory and support services for our international premium clients concerning the order process
* Answering customer requests (phone calls and e-mails)
* Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
* Continuous improvement of internal processes
* Close cooperation with our Payment, Warehouse and Shipping departments
WHO YOU ARE
* Native verbal and written knowledge of UK English to support our customer; additional languages would be considered a plus
* First experience in the customer care or any other service-oriented industry
* Conscientiousness when dealing with customer data
* Flexibility and ability to work under pressure, capacity for teamwork
* Proactive, good organizational skills and time management
WHAT WE OFFER
* Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
* Mobile office / Mobile office abroad (Job and position permitting)
* Language & e-learning courses
* Flexible remuneration benefits (ticket restaurant, ticket transport, and ticket child care (guardería))
* Discounted membership for selected sports platforms & gyms
* Private health insurance
* Individual support on mental health & well-being
* Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high-quality service operations.
Since January 2021, we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us, your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
Additional information: Employment type: Full-time
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