Join Us
We are seeking a highly skilled and dedicated individual to join our team as a Teleoperator for high-end automotive clients.
This role requires native-level proficiency in German and advanced proficiency in English. The successful candidate will be responsible for providing exceptional customer service and ensuring the highest standards of quality in all interactions.
Key Responsibilities:
1. Main point of contact for customers, coordinating with markets, retailers (including concierge roles), and internal stakeholders.
2. Serve as a liaison with external suppliers to address and resolve premium customer requests.
3. Resolve customers' requests by offering exquisite treatment.
4. Manage incidents efficiently, guiding management towards customer satisfaction and loyalty to avoid formal complaints.
Requirements:
* Excellent coordination and communication skills.
* Proactive, solution-oriented, and flexible in facilitating solutions.
* Strong sociability and competence in dealing with demanding customers.
* Native-level German.
* Advanced English proficiency (minimum C1).
* Residence in any area of Madrid.
* Comfortable managing multiple tasks simultaneously.
Experience Target:
* Preferably with experience in the hospitality and/or automotive industry.
* Relevant experience in the luxury industry.
If you meet these qualifications and are ready to join a dynamic and prestigious environment, we encourage you to apply.
We look forward to welcoming you to our team!
Offer Conditions:
* Permanent contract.
* 39-hour work week.
* Availability required between 8 AM and 8 PM, Monday to Friday.
* Possibility of extra income for availability outside of regular hours (between 200 and 400 euros per month).
* Salary up to €26,500 per month.
* Paid training for 3 weeks starting on July 29th.
* On-site work at our offices in Puerta de Toledo / Pirámides - Paseo Imperial, 14.
* Potential transition to a hybrid work model after the learning curve, with proximity to the office necessary for meetings and training.
* Incorporation Date: July 29th.
If you are an ambitious person who enjoys customer contact, this is the ideal position for you!
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