LEGENDS
Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay.
THE ROLE
We are looking for a highly organized and detail-oriented Franchise Administrator to join our team with a fixed term contract. The ideal candidate will be responsible for overseeing various administrative and operational tasks across both franchise and company-owned stores. The role includes managing reporting, billing, performance analysis, and ensuring smooth communication between departments and with external providers. The Operations Assistant will also assist in maintaining and updating operational manuals, resolving issues, and supporting the team in driving efficiency and growth.
ESSENTIAL FUNCTIONS
Franchises:
* Franchise Reporting: Maintain weekly and monthly reporting to track the performance of franchises.
* Franchise Billing: Ensure the timely and accurate monthly billing process for franchises.
* Operational Manual: Maintain and update the operational manual to ensure all procedures are accurate and up-to-date.
Company-owned stores:
* Commission Calculation: Manage the monthly calculation of employee commissions.
* Performance Analysis: Monitor and analyze store performance to identify opportunities for growth.
* Staff Schedule Control: Oversee staff working hours to ensure compliance with company policies.
* Administrative Issue Resolution: Handle and resolve any administrative issues that arise in the stores.
* Uniform Control: Manage the distribution and control of uniforms for store staff.
* Supplier Relations: Maintain relationships with suppliers for company-owned stores, ensuring timely deliveries and communication.
* BackOffice/Front Office Communication: Act as a liaison between the BackOffice and Front Office teams to ensure smooth operations.
* Store Task Control: Monitor and ensure the completion of daily tasks in stores.
* Cash Discrepancy Control: Identify and resolve cash discrepancies in stores, working with the relevant teams to correct issues.
* Operational Manual: Maintain and update the operational manual for company-owned stores, ensuring consistent procedures are followed.
* Customer Service: Ensure customer complaints in stores are addressed and resolved, providing support where necessary.
* Discounts and Social Benefits Control: Oversee the correct application of discounts and social benefits for employees and customers.
* Checklists: Assist with the administrative and organizational aspects of store checklists, ensuring that they are completed accurately and on time.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Bachelor’s degree required; MBA or an advanced degree is preferred.
* A minimum of three (3) years of experience with merchandising and retail tasks.
* Detail-oriented and extremely organized with the ability to multi-task.
* Proficient with Microsoft Word, Excel, and PowerPoint.
* Must be able to work in a team environment.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.