Empresas: TUI Musement
ABOUT OUR OFFER
Seasonal job according to the calendar of cruise lines calls at the port of Palma. Working time, maximum 9 hours per day, with compensation for overtime through paid rest. Days off and paid holidays planned according to effectively worked days. Night shifts: working between 22:00 and 07:00 have extra night pay. Probationary period: 2 months. The position involves days of operation in the port, early starts or late endings and demands work during the weekends and some bank holidays.
ABOUT THE JOB
* Organize the flow of the passengers inside the port.
* Meet & greet the incoming passengers: assist them with their luggage, give them directions and information on the location of the different services, etc.
* Assist the debarking passengers: give directions to ensure they get to their destination (tour buses, shuttle, public bus, taxis area, etc.); assist them to find their luggage; etc.
* Give directions and any relevant information to the passengers, related to the handling of their luggage, the check-in, the location of the transfer services, the location of any available public services or general touristic information.
* When we provide security services, ensure that no passengers access the pier through the only-exit doors and assist with the security controls when needed.
* Ensure that no passengers walk through or enter any restricted or potentially dangerous areas.
* Report to the pier supervisor any incident related to port facilities that poses a challenge to the smooth flow of the operations or that may be considered a hazard for the passengers or Intercruises workers' health.
* Set up the terminal, which involves carrying and moving heavy equipment (stanchions), and gather up all the equipment at the end of the call.
* Accompany disabled passengers from the means of transport to the ship or vice-versa (requires specific training).
Requisitos:
* Basic level of English; a good level of English or German will be advantageous.
* Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules and excellent disposition to deal with last-minute changes.
* Responsible and punctual.
* Previous experience in tourism and/or customer service is highly valued.
* Highly customer focused, helpful and with excellent personal manners and communication skills.
* A collaborative team player.
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