Empresas: Hotel Mandarin Oriental Ritz, Madrid Mandarin Oriental Hotel Group is the award winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 30 hotels and eight residences in 20 countries and territories, with each property reflecting the Groups oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. The Hotel Manager is expected to join the Executive Commitee of the Hotel during the pre opening period, in order to ensure a smooth and succesful hotel opening. Functions as the strategic, hands on leader of the Rooms Operations, Spa Operation, Food & Beverage Operations, Engineering & Security Operations, and acts as General Manager in his/her absence. The position is expected to be visible and hands on in the operations on a daily basis providing direction and monitoring the entire guest experience. The schedule will include days, nights, holidays, and weekends to provide coverage in the absence of the General Manager. This position owns Rooms, Spa, Food & Beverage and Engineering & Security operational aspects of the hotel and is responsible for driving FLHSS&E initiatives while working with peers on the Executive Committee. Working with the Executive Committee, the Hotel Manager develops and implements hotel wide strategies that deliver products and services to meet and exceed the needs and expectations of all guests while providing a return on investment to the owners. Duties and Supporting Responsibilities Responsible for the overall operation of the hotel in Food & Beverage, Rooms, Spa, Engineering and Security. Responsible for the implementation of all operational standards and their upkeep. Responsible for the elaboration together with the L&D Manager of appropriate training plans in all operational areas and their update, based on the hotel KPIs, guests comments and service audits results. Handle all guests complaints; ensure timely rectifications of service standards when needed. Formulation and implementation of strategy related to the hotel. The Hotel Manager will propose strategies and solutions to operational issues improving guest services and colleague productivity. Will execute all operational and strategic initiatives that have been discussed, providing feedback and alternatives. Requisitos : Working with the Director of Engineering: Establish and manage the annual CAPEX plan and budget. Will research and recommend best practices and equipment along with feasibility and implementation schedules as per corporate guidelines. Oversee the strategic direction of general projects related to the enhancement of the hotel. The project management covers the areas of planning, administration, implementation and evaluation of financial results of project. Will direct and ensure the success of the