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Client:
Location:
Madrid, Spain
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
06.03.2025
Expiry Date:
20.04.2025
Job Description:
Job Number: BNP-001228
BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services, as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. The Group supports its customers to help them carry out their projects by providing financing, investment, savings, and insurance services.
The CIB IT Platform for EMEA is responsible for providing IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.
MISSION:
* Team membership: Ensure to be proven as a good team player to deliver the objectives assigned to the team.
* Work with other regional L2 Messaging teams to achieve proper infrastructure monitoring and support coverage.
* Provide L2 technical support (requests and incidents) to end users on Microsoft Exchange and Identity.
* Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.
RESPONSIBILITIES:
* Provide end user satisfaction by reducing resolution time of incidents.
* Ensure incidents are resolved within SLA as defined within Service Now.
* Guarantee functioning of the systems and escalation of problems, proper documentation, good procedures/controls.
* Track and proactively manage Incidents. Devise improvement strategies to reduce incidents.
* Develop procedures and IT controls for the team.
REQUIREMENTS:
* At least 2 years of experience in complex IT infrastructure environments.
* Experience of large organizations.
* Fluency in English.
* Good knowledge and experience with systems such as Exchange O365, Microsoft Outlook, Active Directory, and Azure Active Directory.
BENEFITS:
* Training programs, career plans, and internal mobility opportunities.
* Diversity and Inclusion Committee.
* Corporate volunteering program.
* Flexible compensation plan.
* Hybrid telecommuting model (50%).
* 31 vacation days.
Diversity and Inclusion commitment: BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers.
Primary Location: ES-MD-Madrid
Job Type: Standard / Permanent
Job: INFORMATION TECHNOLOGY
Experience Level: At least 5 years
Schedule: Full-time
Entity: BNP Paribas CIB
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