Key Responsibilities:
1. Includes the same responsibilities as the office-based role. Mobile phone can also be used for extra support.
2. Field service for customer, conduct/support field trial and commissioning for C&I projects.
3. Provide periodical on-site training for Pylontech customers (min. twice per month).
4. Create demo on ESS system level (mobile, in a van or etc.) for better field training experience.
5. Gather technical info from customer/competitor and feed back to R&D.
6. Mediate with aggravated cases and settle cases amicably.
7. Attend sites where phone support could not get to a satisfactory conclusion.
8. On-site repairs/adjustment (upgrade, etc.) for distributors or project commissioning purpose.
9. Build good relationships with local customers and installers.
10. Frequent local business trips shall be considered.
Requirements:
1. Bachelor's degree in electrical engineering or a related field, as well as technical experience in the installation and maintenance of energy storage systems.
2. At least 1 year of experience in technical service roles related to energy storage or renewable energy.
3. Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team are critical, as well as being able to work under pressure.
4. Applicants are expected to have a strong customer focus, technical expertise, and the ability to adapt to change.
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