Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
1. Greet/meet potential members, providing a great customer experience.
2. Handle front desk related tasks:
1. Answering phone calls in a polite and friendly manner to assist with questions or concerns.
2. Taking info calls and tours.
3. Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
3. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
4. Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
1. Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
2. Listening: actively listens to customers, empathizes and works together to solve the problem.
3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
5. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
1. Honesty and good work ethic.
2. Strong customer service skills.
3. Basic computer proficiency.
Physical Demands
1. Standing and walking at least 75% of the shift.
2. Talking in person or on the phone at least 75% of the shift.
3. Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
* Bonus based on performance.
* Flexible schedule.
* Opportunity for advancement.
* Dollars for Scholars Program.
* Employee Appreciation Program.
* Free Membership for self and one family member or friend.
* Team Member Support Team.
* Health, Dental and Vision Insurance.
* Critical Illness Insurance.
* Short Term Disability Insurance.
* Accident Insurance.
* Voluntary Life Insurance.
* Pet Insurance.
* HSA.
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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