The Customer Service Representative will execute the Order to Cash Process in the Area and Countries according to the Global and Regional Sales Operations strategy. She / he is responsible for fulfilling Customers (Retailers) service level agreements and KPIs execution across the Area / Countries in alignment with Sales Telephone customer service + CRM registration and management.Management of customer complaints to find the root cause and lead with the different responsible for the implementation of corrective action to be determined.Management of customer master data (creation, deletion, and modification of sold to and ship to).Documenting area processes (e.G., return process for defective and missing merchandise, approval matrix, reasons, claim lead times from invoice date, claim entry in CRM, etc.).Order Entry Support:Serve as a backup for order processing tasks.Standardizing communication channels with our internal and external customers.Education required:University degree preferably in Business Administration or related field preferred.Experience:Previous experience in customer service or related roles is highly valued.#J-18808-Ljbffr