We are looking for a Spa Therapist to work full time in Barcelona. English and Spanish a MUST.
EU work permit required. If you don't have it, please don't apply.
Key Responsibilities
* Massage, Facial and Body treatments such as Deep Tissue Massage, Swedish Massage, Reflexology, Anti-aging Facials, etc.
* To deliver treatments and the whole spa experience to a high standard and ensure the guests’ needs are cared for. This means tailoring treatments where needed in accordance with Mayan Spas and Leading Hotels of the World protocols.
* To ‘connect’ and communicate with your guests. Get to know and understand them and record preferences and information as required.
* To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.
* Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations, and satisfaction, and act on any discrepancies.
* Responsible for achieving sales targets as set by the Spa Manager / Head Therapist.
* Must adhere to training as set down by the Spa Manager and Head Therapist.
* To maintain a high standard of appearance and personal hygiene as per Mayan Spa policy.
* To always be punctual and prepared in advance of treatments.
* To cover reception as and when required.
* Courtesy to guests and other members of staff at all times.
Skills, Knowledge and Expertise
* Certification or diploma in Massage Therapy, Esthetics, or related field from an accredited institution.
* Previous experience working as a Spa Therapist in a similar environment preferred.
* Proficiency in a variety of massage techniques, skincare treatments, and spa services.
* Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
* Strong attention to detail.
* Ability to work flexible hours, including evenings, weekends, and holidays, as required.
* Knowledge of spa products and their benefits, as well as sales techniques.
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