Senior Service Delivery Manager
Do you want to continue growing your career? We're looking for a Senior Service Delivery Manager.
Responsibilities:
* Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed.
* Understanding and experience in global Workplace and Service Desk services.
* Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
* Creating reports within ServiceNow is part of the responsibilities.
* Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
* Experience in Global Services coordinating teams in different countries.
* Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
* Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
Qualifications:
* Superior Technician in Management of Compute Systems or Computer engineering degree.
* Regulated technical certification in ITIL: at least, ITIL Foundation.
* Proactivity.
* Teamwork.
* Used to report work done.
* Be able to produce documents and reports.
* Open minded to change.
* Self-taught.
Experience:
Experience in the IT sector, of which, at least 5 years performing the same role. English proficiency level of B2/C1.
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