Position Summary:
We are looking for an efficient communicator, with an excellent eye for detail and a can-do attitude to join our well established & dynamic Collections department. In this role, you will be the first point of contact and the integral part of our Global Collections Team. You will ensure that all internal and external collections and accounting related queries are answered. You should be a quick learner, organized and solution driven to keep up with the daily demands of the role. We will need you to be able to analyse information or data quickly with an eye for detail in order to provide accurate and complete responses.
In this role you will need to be confident in working with different systems and software tools analysing and reporting. Following training your job will be independent, but you will be supported by your Direct Manager, Collections Team members and AR Management. You will work closely with the Collections Team and Collections and AR Managers, Sales, Clients and other Shared Services Departments – requesting further information, escalating, problem solving as well as producing and distributing accurate documents/forms and information.
This is a fast-paced role and you need to be comfortable with handling high volumes of emails. The job offers a very good opportunity to kick-start your career in a worldwide company and for the right candidate a rewarding career progression within our Collections department.
Main responsibilities:
Act as a dedicated support on day to day basis to our Global Collections Team/Clients/Sales
Monitor and assist Sales and Clients by handling collections and invoice enquiries in a timely and professional manner
Support Collections team with ad-hoc billing and collections projects
Provide guidance on resolve invoice, payment related queries and assist with any ad-hoc invoice revisions, submit appropriate AR forms, redirect Client and Sales queries to correct recipients ensuring actions are taken
Assist in completing and supplying Client’s related forms for example vendor forms, W9, bank letters or request the right documents internally
Contact Clients or their Accounts Payable departments by email, phone/MS Teams etc. in order to provide guidance on resolving some collections related queries as needed
Maintain internal Collections databases
Ensure every query is attended and resolved in a friendly, professional manner and with the highest level of accuracy
Update Clients records, payment terms and notifications
Complete all other tasks and support in any special projects, that are deemed appropriate for this role and assigned by the manager/supervisor
Essential skills and experience required:
Minimum Bachelor’s Degree or its equivalent
Superior written and spoken communication skills in English
Minimum of 1 year of professional experience in administration, accounting, customer support, collections or equivalent in a corporate environment
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and other applications and software
Professional, motivated and proactive
Fast learner, demonstrating adaptability and problem-solving mindset
Analytical skills with a high level of attention to detail
Desired skills and experience:
Familiarity with debt collections or accounts receivable processes
Customer service experience
Capable of establishing and nurturing positive relationships with internal and external personalities and varying levels of seniority
Knowledge of additional foreign languages at professional working proficiency level (particularly Spanish, French or German)
TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.
We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.