This job is with W, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. W is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at W means being part of a global network of more than 115,000 accomplished people in 110 countries. W has headquarters in New York, London, and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. W and our award winning agencies work with most of the world''s biggest companies and organisations from Ford, Unilever, and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30, and 62 of the NASDAQ 100. W is the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. Why we''re hiring: You''ll play a pivotal role in W ''s global Maconomy rollout, shaping the way we work. You''ll build strong relationships with senior leaders, becoming their trusted partner in maximizing Maconomy''s impact. This is your chance to guide and inspire users, ensuring they''re confident and successful with Maconomy. You''ll collaborate with IT teams to prioritize and resolve regional needs, and your analytical and creative thinking will be essential to designing and implementing innovative solutions. We''ll provide the training and hands on experience to accelerate your growth as a Maconomy expert. Join us in shaping the future of W your expertise will be at the heart of our success! What you''ll be doing: Resolution of incidents and defects to the satisfaction of business partners and within our agreed Service Levels and Metrics. Develop enhancements to the Maconomy Core platform that meet business requirements while maintaining global ways of working and standards. Jira management for Testing, Change Requests, and Release tickets. Represent Region/Country inside Maconomy Core Project including regional and cultural subtleties and priorities. Support deployment planning and business readiness activities. Create excellent working relationships with all parties with key local users and business partners to become their trusted partner for Maconomy support and escalation. Work closely with the Core team and clients to understand the product templates and assist with providing relevant build information to Deltek and other third party suppliers. Maintain clear and concise documentation. Deploy config & Print Layout updates to all Environments. Working alongside the governance team and user forums in live countries. Assist with ad hoc project requests as required by project teams. Host monthly service reviews with local Finance leads and key users from OpCos to gather feedback and forward looking informa