Here, we offer a surprising, fast, and intelligent experience for your customers because Blip is the future! 💬
We are Blip, a conversational AI platform for intelligent interactions which allows businesses to connect with customers at scale across multiple communication channels, such as WhatsApp, Instagram, Facebook,or webchat. Through AI we allow brands to gain scalability and directly impact key KPIs by accompanying the user throughout the customer journey with hybrid experiences combining automation and human interactions
At Blip, we have a team of Blippers who live and breathe innovation daily, bringing a unique perspective to evolving communication journeys, always with the confidence to keep learning! And at our own pace, we go much further! 🚀
Blip is made by people, for people! We are experts, restless, and good-humored, and that’s how we deliver conversations at the rhythm of the people. We put people first, which is why we consider all diversity groups in our job openings. 😉
Join us and be part of a team that’s shaping the future of intelligent customer interactions. Let’s go further, together! 🚀
What does a Technical Customer Success Manager do at Blip?
You will work together with the Senior Customer Success Managers on delivering value to our enterprise customers, and ensuring their continued success. You will achieve this by becoming an absolute expert of the Blip products and solutions, and providing Sr CSMs with insights to generate new use cases and identify growth opportunities.
You will ensure our customers continue to see value in the Blip products and services, and identify and implement growth opportunities and new use cases that will deliver value to them.
You will also be working closely with our Sales, Product and Marketing teams, to ensure that our customers receive a high level of support, and that their feedback on the product is actioned on.
What will you do at Blip?
* Work together with the Sr Customer Success Managers in delivering Product value to our enterprise customers
* Supervise the customers’ use of the product, monitorize metrics, and evaluate their performance
* Ensure our clients are maximising their use of Blip, and identify upsell and cross-sell opportunities
* Support the Sr CSMs’ strategies and action plans to improve the client experience and retention, and enable account growth
* Identify client risks related to low product adoption, and implement churn prevention strategies
* Understand the nuances of the Blip product, to be able to match multiple use cases with your customers’ needs
* Work with Sales and Product teams to translate business needs and product requirements and feedback into new solutions for customers
* Design user flows for new use cases together with the UX designers
* Train our customers in the right usage of the platform
Essential Skills & Experience
* 2+ years experience in Customer Success / Technical Support within a technology business and SaaS environment
* Spanish and English fluency. Any other European languages are a big advantage.
* A tech-driven individual, who also puts clients’ needs at the core of business and makes data-driven decisions
* Ability to interpret and present client data to customers, turning numbers into success stories
* Keen interest in identifying client problems and finding smart solutions to deliver growth