About the Role
You Lead the Way. We've Got Your Back.
At American Express, you'll be part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
We recognize your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.
GCG GCS Overview
GCG GCS is a truly global service provider offering corporate payment and expense management solutions throughout the world to some of the largest and most demanding corporate clients. The GCG team has specialist expertise in account management, client development, implementation, MI, and management consultancy. Expense management is GCG's core business. GCG GCS invests heavily in its business and uses its expertise and innovation to maintain competitive leadership.
Role Overview
This is an office-based GCG Manager Account Development role based in Brighton/London/Madrid focused on driving retention and growth within a defined portfolio of existing Dutch GCG/MCG customers. This is achieved through the development of a close relationship with the customer base and focused challenger/consultative selling, ensuring new opportunity identification and subsequent maximum account penetration.
Principal Accountabilities
1. Working within the GCG Global Client Group, the objective of this role is to retain and grow the existing portfolio. This will be done through supporting the clients' global and local objectives by utilising the full suite of products, services, and reporting.
2. Retaining and expanding the existing relationship across a defined set of GCG Accounts to achieve annual scorecard goals. Focus is on maintaining a high level of customer satisfaction, growth, and retention.
3. Demonstration of strong 'customer listening' and 'challenger/consultative selling' skills to assist positioning and delivering the GCG value proposition.
4. In addition, the successful candidate will need to be able to position the full range of GCS products, drive T&E and Non-T&E CV growth, and services demonstrating clear and differentiated client value thereby ensuring that the relationship is entrenched.
Critical Challenges
* Achieving the charge volume growth and retention targets that contribute to the GCG/MCG organisation.
* Management of account profitability.
* Overcoming customer objections and responding to customer raised issues.
* Develop strong effective relationships with key business partners in a virtual environment.
Critical Competencies
* Drive for results.
* Customer focus.
* Strong relationship management skills.
* Develop winning strategies.
* Strong planning and organisational skills.
* Self-starter and motivator of others.
* Strong team player.
Qualifications
* Specialised knowledge/experience of Global Corporate Payments is preferred.
* Candidates must be able to demonstrate the following:
o Dutch Language Preferred – speaking/listening and writing.
o Highly organised.
o Proven challenger/consultative selling skills.
o Highly customer-focused and results-oriented.
o Strong communication skills.
o Strong 'Will to Win'.
o Strong Negotiation skills.
o Effective pipeline management.
o Strong time and productivity management.
o Relationship management experience, with a strong track record in retaining and growing business with clients.
o Highly self-motivated.