Commissioning Engineer
Madrid
Madrid, Community of Madrid, ES
Are you an Electrical Engineer? Do you like travelling? Do you have experience in T&D? We are looking for you!
From Chint Electrics, a manufacturer of electrical equipment, we are looking for an HV Site Supervisor for our T&D Department.
Responsible for continuous improvement of regional customer service functions and daily business operation management, providing on-site service and product knowledge training for overseas customers; managing product maintenance and other on-site fault management; processing III-Level information rapidly, collecting quality information on highlighting product I/II level and providing feedback to headquarters; providing technical support to customers, coordinating and dealing with difficult information, improving the technical level and service satisfaction of overseas customers.
Functions:
* Responsible for the continuous improvement of regional customer service and incorporation of daily business operations into the management and operation of state-owned integrated functions in overseas states and regions.
* Responsible for accepting, answering, and delivering regional customer information online, feedback and inspection, processing regular III-level information in a timely manner.
* Responsible for the statistics and analysis of regional customer feedback information, timely reporting of I and II level prominent quality information and assisting in processing.
* Responsible for providing on-site technical services, accident handling services, product maintenance and replacement, and carrying out technical service effect evaluation.
* Responsible for the identification of suspected quality problems of regional returns and exchanges and the inspection, coordination, and supervision of the process of acceptance of returns.
* Responsible for providing technical support services to regional customers, including leading product technical consultation, product selection, and product knowledge.
* Responsible for providing training to regional customers on troubleshooting and maintenance of sales products.
* Responsible for cost control and budget of regional customer service, including product replenishment, travel expenses, express delivery, etc.
* Responsible for implementation and process supervision of project installations. Prepare and record process control documents, and obtain the final acceptance certification from clients. Manage project file filling and submission to the global customer center (soft copy).
* Responsible for on-site operation and maintenance, rapid response and handling of faults, and forming a report after the problem is handled, reporting to the Chint Global Customer Service Center.
* Complete other tasks assigned by team leaders.
Requirements:
* 3-5 years or more working experience in technical service-related functions or professional fields.
* Familiar with the installation process of power transformers and GIS, and able to handle problems in operation and maintenance independently.
* Ability to read and write in English or other languages (French or Italian).
* Skilled in computer operation, proficient in using Office and other office software.
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