Key Responsibilities:
* Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
* Provide accurate information about products and services ensuring a high level of customer satisfaction.
* Resolve customer complaints efficiently and escalate complex issues to the appropriate department when necessary.
* Maintain up-to-date knowledge of company products, policies, and procedures.
* Assist customers with troubleshooting and provide technical support when required.
* Document customer interactions and feedback to help improve services and processes.
* Collaborate with other team members to ensure seamless customer service delivery.
Requirements:
* Fluent or native-level German (C2) and good command of English (B2).
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a proactive approach to customer concerns.
* Ability to work effectively both independently and as part of a team.
* Basic computer skills and familiarity with CRM systems or willingness to learn.
* Previous experience in customer service is a plus but not mandatory.
* Eligibility to work in Spain.
What We Offer:
* Competitive salary package with performance-based incentives.
* Comprehensive training and continuous learning opportunities.
* Hybrid work model after the initial training period.
* A multicultural and supportive work environment.
* Career growth opportunities within the company.
* Benefits such as health insurance, meal vouchers, and transportation allowance.
Work Schedule: Full-time position (40 hours/week). Rotational shifts including weekends and holidays.
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