Join us!
At HP, we are looking for a professional eager to develop their career in a great company. If you're passionate about technology and want to be part of an innovative team, this is your opportunity.
We are looking for a Technical Support for the French and MEA market, with the ability to manage the Control Tower service and handle technical aspects directly with clients in multinational projects.
If you meet the job requirements, we would love for you to join our amazing company, where you will have the opportunity to contribute your knowledge and experience while continuing to grow professionally.
What you will be expected to achieve in this role:
* Onboarding clients to the Control Tower service.
* Presentations, reports, and monitoring of Proactive Insight/Control Tower for clients.
* Support the commercial and pre-sales team.
* Implement solutions tailored to the project and client requirements.
* Lead technical follow-up meetings and provide customer support.
* Continuous learning about the products being implemented.
* Identify opportunities and work on E2E project monitoring with the team and clients.
What you will need to succeed:
* Systems Technician or similar.
* 2+ years of experience in IT.
* Fluent French (C2).
* High English level (minimum B2).
* High Spanish level (minimum B2).
* Knowledge of systems administration and server architecture.
* Excellent communication skills.
* Customer and international market-oriented.
* Analytical and troubleshooting skills.
Other desired requirements:
* Flexibility, adaptability, autonomy, and proactivity.
* Reports and presentations management: Excel, PowerPoint...
Position details:
* This position will be based in Madrid.
* This role will require client visits when necessary (estimated 25% of the weekly workday).
Social benefits:
* Flexible schedule.
* Restaurant Ticket.
* Health insurance.
* Annual performance bonus.
* And much more!
Find out more about our culture and daily life at HP SCDS on our social networks:
* Instagram HP SCDS
* YouTube HP SCDS
We look forward to your application!