Multinational company located in Bilbao wishes to incorporate a person to service desk analyst reports hierarchically to the IT Manager.
Activities:
Ensuring ongoing operations and providing L2 and L3 support to users.
Support of Windows servers, VMWare and VEEAM infrastructure.
Managing permissions and file sharing via Active directory
Coordination of external and internal IT partners.
Participation in the selection and introduction of new IT solutions
Planning and implementation of local projects
Cooperation and local implementation of Global projects
Management of the relationship with the country's Business line leaders
Management of the relationship with the country's IT service providers
Documentation of the system landscape
Skills and soft skills:
Good knowledge of English
Good knowledge of Windows Server’s management.
Knowledge of Office 365, AD, GPO, DNS, DHCP, VPN.
Good Knowledge of VMWare infrastructure.
knowledge of VEEAM
Strong analytical and problem-solving skills.
Basic understanding of networking
Ability to understand global IT policies and to apply them in an independent way.
Willingness to travel within our locations in the South Europe Region
A high degree of responsibility and determination
Ability to work in a team and flexibility as well as motivation to learn new tasks, reliability, and perseverance.
SOFT SKILLS
Excellent interpersonal skills
Ability to manage pressure and stress
Analytical and synthesizing
Sense of service and customer satisfaction, Availability
Ability to deliver quickly
Meaning of the result
Responsiveness and proactivity