Title: Field Service Engineer
Band: 2
Duration: 12 Months
Pay Terms: Contract
Responsibilities:
1. Technical Support & Maintenance: Provide 24x7 on-call support for IT systems, ensuring minimal downtime and efficient issue resolution. Troubleshoot and resolve hardware and software issues related to PCs, servers, and networks. Install, configure, and maintain IT equipment, including Zebra, RF guns, and EPI dressing systems in warehouse/manufacturing environments. Conduct preventive maintenance and perform hardware upgrades for desktops, laptops, and servers.
2. Networking & Server Management: Configure, maintain, and troubleshoot network equipment such as routers, switches, and firewalls. Manage server systems, including installations, updates, backups, and security. Monitor network performance and ensure reliable connectivity across sites.
3. Ticket Management & Documentation: Handle incident and service requests using ticketing tools such as ServiceNow, Jira, or Remedy. Track, prioritize, and resolve tickets within defined SLAs, documenting resolutions and lessons learned. Generate reports on ticket trends to identify recurring issues and propose long-term solutions.
4. User Support & Training: Provide end-user support for applications, hardware, and peripherals, ensuring a seamless user experience. Educate users on IT best practices and troubleshooting basic issues independently.
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