We are looking for a Service Desk Specialist to join our team and provide first-line technical support to end-users, ensuring the smooth operation of IT systems and services.
Key Responsibilities:
* Provide technical support for IT-related issues via phone, email, or ticketing system.
* Troubleshoot and resolve hardware, software, and network problems.
* Log, track, and update incidents and requests in the ITSM system (e.g., ServiceNow, Jira).
* Assist with the setup and maintenance of workstations, laptops, and mobile devices.
* Support users with Microsoft 365 applications (Outlook, Teams, SharePoint, etc.).
* Escalate complex issues to higher-level support teams when necessary.
* Ensure compliance with IT security policies and best practices.
* Maintain documentation and knowledge base articles for common issues.
Requirements:
* Bachelor's degree or equivalent studies
* At least 1 year of experience in IT support, service desk, or helpdesk roles.
* Fluent in English and Spanish
* Strong knowledge of Windows and macOS operating systems.
* Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
* Knowledge in ticketing systems (e.g., ServiceNow, Zendesk, Jira).
* Excellent problem-solving and communication skills.
* Ability to prioritize and manage multiple support requests.
* Knowledge in ITIL frameworks is highly valuable
Working Place: Orense - Galicia (on site)
Work Schedule: 24x7 rotating shifts
Benefits:
We offer a permanent contract, ensuring job stability. Our competitive salary comes with a flexible benefits package, including meal vouchers, childcare support, transport allowance, and health insurance. We support your career growth with development plans, promotions, and annual performance-based salary reviews. From a comprehensive onboarding program to ongoing learning opportunities, we help you grow both personally and professionally.