Descripción del trabajo
Descripción del trabajo
Founded in 2014, Mérieux University is the Group's university. A privileged space for innovation and collaboration, marked by the Institute's humanist and entrepreneurial culture, the University designs and conducts global training programs with high added value for all the Group's entities and customers. It also offers individual and group coaching.
As an educational reference, Mérieux University strives to understand the changes in the businesses and environment of the Group's companies, to anticipate the associated skills and to support the development of employees, both in terms of technical and behavioral aspects.
We are a team of 24 people based in France or in the United States (North Carolina), passionate and committed, with professional teaching skills and expertise in complementary areas of business.
We are committed to creating an optimal work environment that fosters teamwork, emphasizes training, and offers international career development opportunities.
The headquarters of Mérieux University is located to the west of Lyon (France) in “le Domaine de Montcelard”, and 4 Regional Hubs are dedicated to our international sessions (China, USA, Shanghai, France).
As a Field Service Engineer based in Barcelona reporting to the FSE Regional Manager, you will manage the Customer Service of systems both remotely and physically (systems, preventive or curative maintenance, upgrades) in compliance with procedures.
What will be your mission in bioMérieux?
* Organize the activity: preventive and curative maintenance, response timed, administrative management (field reports memo, business expenses, field reports memo, leaves agenda, activity reports).
* Manage spare parts inventory in relation to the Specialist, in accordance with the recommendations.
* Actively participate on the Account team to gain and retain customers while improving customer satisfaction.
* Contribute to the action plan definition to the solving of breakdown with Service Engineer or field application specialist, pilot transversal mission in the long run.
* Bring technical support to colleagues on systems on which the person has experience and competence.
* Evolve as a referent in at least one “strategic” range and able to advise teams before sale or system engineers on solutions or highly technical ranges.
* Be able to support other field and remote service teams across Iberia Cluster.
Who are you?
* Professional Studies (FP), Bachelor Degree in Electronics / IT / Engineering.
* Professional background as a technician, life science or industry.
* Minimum of three years experience in a relevant field service function.
* Good command of English and Spanish; Catalan will be valued.
* Technical proficiency servicing instruments in the field, and general knowledge of corporate related processes and disciplines.
* Troubleshooting skills, ability to travel with daily notice, experience in resolving customer problems and providing a high level of customer satisfaction.
* Customer Service acumen, analytical & synthesis mindset, availability, people agility.
* Ability to solve complex problems thanks to proven technical experience.
* Driver License and availability to travel / be on the field at least 75%.
Role-based in Barcelona with availability to travel throughout the Iberian Peninsula and abroad for training or specific projects.
Be part of the on-duty calls team during the after-hours service (weekends and / or local or national holidays).
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