We are hiring! ReceptionistJob Title: ReceptionistReports to: Front office ManagerResponsible for: Developing an excellent service to guestsJob Requirements:- Education in Finance/ Hospitality/ Tourism- Experience: Minimum 2 years- Driver license- Opera Cloud System- Languages: English: Professional Level / Spanish: Professional LevelOther languages are highly valued (French, German, Russian, Arabic)Principle scope and purpose of job:Together with the team, work in a proactive and passionate way to develop a sustainable businessDeliver outstanding and personalized service to our guests, in line with the vision and values of Boho ClubEnsure pre-research is made for each arriving guest and deliver a personal service accordinglyMaintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visitEnsure that the reception desk is always mannedManning the main switchboard for Boho Club and carrying outConcierge duties accordinglyIn charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individualInform AFOM and HM about any return guestsLocal knowledge of the area and proactiveness in regards to potential requests on and off propertyKey tasks as follows:Guest/Operation:Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and proceduresEnsuring the set standards and expectations are maintained on the highest personal levelAllocating all rooms daily, in liaison with housekeeping and sometimes also with maintenanceCheck in Check out guests, billing and end-of shift cashieringCoordinate VIP amenities in conjunction with housekeepingHandle room reservations including room upsell and packages, in conjunction with reservations departmentEnsure that all stock, cash and keys are secured at all time and access is restricted to authorized staff onlyBe fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completedBe fully updated on the Emergency proceduresBe aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetitionEnsure a safe working environment is achieved in line with laid out hotel procedures and policiesEnsure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulationsReview guest procedures and update accordinglyFinancial:Provide information as requested by the Finance Department regarding all activities related to the reception departmenEnsure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the receptionPeople Development:Assist in building innovative communication tools to generate awareness of and support of ValuesDevelop a culture of excellence within the teamAssist in training and develop the new team membersBe part of a creating and nurturing philosophy throughout the business to ensure a great team spiritSales MarketingBuild relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding serviceWork with the team to develop the offers adapting it to the individual guest and market conditionsBe responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guestGive frequent updates to the Management team of guest profilesAssist with marketing and sales events/activities on an ad hoc basisProvide information and statistics relating to the up-selling activities realizedBe aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetitionOtherThis Job Description serves as a guide and may be changed in the light of changing business needsWe are offering:- Long term contract- Full time. 8 hours working (without split shift). Two days off/week- Upselling (according to sales level and achievement of objectives)- High emotional salary. Good working environment- Benefits from relationships with third parties- Training and professional development plan